You can order your Repeat Medication by either of the following:

1. ONLINE: Download the NHS App to do this, or sign up for a 'Patient Access' account. Speak to reception to find out more.
2. TELEPHONE: Our dispensary telephone line to order/discuss prescriptions is open from 10:30 - 13:30.
3. IN PERSON: By putting your request slip (the right hand side of your prescription) through the box at the dispensary or posting it to us. Please remember to tick the boxes adjacent to the medication you require.

Please note that it is standard practice to ask for a minimum of 7 days notice for repeat medication requests.

(We recommend 7 working days for repeat medication requests)

The practice has an in-house dispensary where we can issue both acute and repeat medications within the surgery.

Our team of dispensers work closely with our clinical pharmacy team and our clinicians to provide a personalised service to our eligible patients.

In order to be eligible, your home address must be more than 1 mile from another local pharmacy.

Our dispensary opening times are 8:00 - 13:00 and 14:30 - 17: 30.

Our dispensary telephone line to order/discuss prescriptions is open from 10:30 - 13:30.

PICK UP YOUR MEDICATION OUT OF HOURS

We have a vending machine which allows access for the collection of medications 24/7. To sign up for the vending machine, please speak to the dispensary staff.

DELIVERY

The dipensary offers a delivery service for housebound patients for repeat medications. We are also able to organise and issue dossett boxes for suitable patients.

It may take a minimum of 7 days from order to collection for repeat medications, so please ensure you are organised and order in plenty of time

This is to allow:

• The prescription to be checked and signed by a clinician
• The prescription to be sent back to the pharmacy and checked
• Stock may need to be ordered
• The prescription then is dispensed ready for collection

The minimum of 7 days rule reflects pharmacy standards and is to ensure drug safety, to help maintain stability in the stock of medicines nationally, and to reduce wastage of medicines.

We would recomend you allow 7 working days for your repeat prescritions.

By adopting this approach for repeat medications in our dispensary, this also allows us to be able to issue acute medications (for example antibiotics) urgently.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Please note that prescription fees do not go to the practice.

Why Can't I Get Over the Counter (OTC) Medication prescribed?

A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.

This is because of government policy to reduce the amount of money the NHS spends on prescriptions for treating minor conditions that usually get better on their own.